Privacy Policy

his Privacy Policy describes how QUALITY-VAPES ("we", "our", or "us") collects, uses, and protects your personal data when you visit our website or purchase products from us.

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) as enforced in the Netherlands, Belgium, and Germany.

1. Personal Data We Collect

We collect the following personal data from you when you interact with our services:

  • Identification Data: Name, date of birth, shipping and billing address, email, phone number

  • Order & Payment Data: Purchase history, payment information (processed securely via third-party providers)

  • Verification Documents: Identity documents may be required for age verification

  • Technical Data: IP address, browser type, device information, cookies, and usage data

2. Purpose of Data Collection

We collect and use your personal data for the following purposes:

  • To process and fulfill orders

  • To verify your age and identity

  • To comply with legal obligations (e.g. tobacco legislation)

  • To improve our website functionality and customer experience

  • To communicate with you (e.g. order confirmations, support)

  • To prevent fraud and unauthorized access

3. Legal Basis for Processing

According to the GDPR, we process your personal data on the following legal bases:

  • Consent: When you actively give permission (e.g. marketing communication)

  • Contract: To fulfill a purchase or service agreement

  • Legal Obligation: To comply with laws related to tobacco/e-cigarette sales

  • Legitimate Interest: To maintain website security and improve our services

4. How Long We Store Your Data

We only retain your data for as long as necessary for the purposes mentioned above or as required by law (e.g. tax or commercial laws). Verification documents used for age checks are stored securely and deleted once verification is completed, unless required for compliance.

5. Sharing of Data

We do not sell your personal data. We may share your data with:

  • Payment processors (e.g. Stripe, Mollie, PayPal)

  • Shipping providers (e.g. DHL, PostNL, Bpost)

  • Governmental or regulatory authorities when legally required

  • IT service providers for secure hosting, backup, and data protection

All our partners comply with the GDPR and have signed appropriate data processing agreements.

6. Your Rights Under GDPR

As a resident of the EU, you have the following rights:

  • Right to access – Request access to your data

  • Right to rectification – Correct inaccurate or incomplete data

  • Right to erasure – Request deletion of your data (unless legally required to retain)

  • Right to restrict processing – Request limitation of data use

  • Right to data portability – Transfer your data to another provider

  • Right to object – Object to processing for legitimate interests or marketing

  • Right to withdraw consent – Withdraw your consent at any time

To exercise any of your rights, contact us at privacy@quality-vapes.com.

7. Cookies

We use cookies to improve site functionality, track site usage, and enhance the customer experience. For more details, see our separate Cookie Policy.

You may disable cookies via your browser settings, but this may limit certain site functionalities.

8. Data Security

We take your privacy seriously and implement industry-standard measures to protect your data, including encryption, secure servers, and access controls.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We advise you to read their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy to reflect legal changes or improvements in our practices. The latest version will always be available on this page.

11. Contact

For questions about your data or this policy, contact:

QUALITY-VAPES
Email: privacy@quality-vapes.com