Return Policy

We want you to be completely satisfied with your purchase from QUALITY-VAPES.

Right of Withdrawal (EU Law)

As a customer within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order — without giving any reason.

Conditions for Returns

  • The return period expires 14 days after the day you receive your item.

  • Items must be unopened, unused, and in original packaging due to hygiene and safety regulations (especially for e-liquids and vaping devices).

  • Products that have been opened or used cannot be returned for safety and regulatory reasons.

  • You are responsible for the return shipping costs unless the item was defective or incorrect.

How to Return

  1. Email us at returns@quality-vapes.com within 14 days of delivery.

  2. Include your order number and reason for return.

  3. We will provide return instructions and the return address.

  4. After receiving and inspecting the returned items, we will issue a refund (excluding original shipping fees).

Exceptions

We do not accept returns of:

  • Opened or used e-liquids

  • Devices with broken hygiene seals

  • Custom or personalized items